2.8K views
New Reviewer
22 comments

On 11-2-2012, we purchased a Professional Series (Model PS72541) chest freezer from Menards. Per the manual instructions, we set the freezer temperature control to its highest setting & filled the freezer with 1/2 side of frozen grass feed beef.

After returning home from a 5 day trip, we noticed a foul smell. Blood was leaking from the bottom of the freezer.

We removed the thawed, stinking, bloody, spoiled meat & returned the freezer. Menards' manager response was "I wish I could give you $5,000 for your loss but I can't." The manufacturer has not returned our calls.

Location: Flint, Michigan

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Akera Lbm

Hello. Iโ€™ve had my freezer without issues for about 10 years.

I need to replace the gasket . Anyone have an online place I can do that?

Guest

These are a low priced disposable freezer made in China. They are disposable because they would cost more to repair than to replace.

During the warranty period a freezer like this can be returned for an exchange, there is no coverage for lost food. Always make sure a freezer is cooling before filling it with food.

Guest

I lost approx $250.00 in meat and other freezer food. Not happy with this freezer or company.

Guest
reply icon Replying to comment of Guest-955156

Any phone number to contact the manufacturer?

Guest

Ours also quit working after a little over a year. Has anyone tried to repair their freezer after it went out? If yes, what part did you replace and where did you get it?

Thanks

Guest

If i new who the manufacture was that's who I would contact. Tried to look up online but no info. Called Menards they no longer carry this brand.

Guest

The same thing happened to me. The freezer was only 4 months old.

I lost hundreds in meat. This freezer sucks

Guest

I bought the same freezer in February and had the same issue.we got the freezer for a half cow and a whole hog and now 4 months later the freezer stopped working and all the meat thawed. The freezer stinks and won't even freeze a loaf of bread. :(

Guest

Dont blame him!! We had the SAME issue with the SAME item.

Ours worked for 3 weeks. We went out a one day to grab something out of it and all the food was spoiled. We HAD waited 24 before filling it. It's not his fault the piece of *** didnt work.

And when you contact the manufacturer THEY TELL U to return it to the store.

So many uninformed people here just jump to assume things without knowing background. :(

Guest

The reason I came across this complaint is because after having my freezer for 3 months it did the same exact thing! I did not buy mine at the same store mine was bought at Shaws supermarkets. While I don't necessarily blame the store...If they are going to sell a product they should make sure it is a working product not a P.O.S!

I lost a whole freezer full , lots of liquid icecream floating at the bottom!

Guest

Had the exact same thing just happen with the same freezer. Menards gave us a store credit but wouldn't refund the money.

Can't even find a contact for the manufacturer online... sounds like it may not help anyway :-/

Guest

If the freezer was defective it is the responsibility of the Mfg company not who sold it to you. It amazes me how people don't understand this.

Guest
reply icon Replying to comment of Guest-618676

Wrong. They're both responsible.

Businesses are responsible, to a significant extent, for the products that they sell. It amazes me that *you* don't understand this.

Guest

You clearly didn't read the instructions, as the manual says that the freezer needs to be plugged in, running, and EMPTY for about 24 hours to get to the proper temp before you add perishable food. Sounds like you stuffed it with food right away while it was still at room temp.

Guest
reply icon Replying to comment of Guest-616237

We had ours empty for 3 days before we put anything in it, it worked fine for 3 months then just stopped working and all our meat thawed out. It won't even keep ice cream hard or freeze a loaf of bread.

Guest

did you not test it first? If I am buying a product to save and preserve a luxury item of this value, and I am able to test to see if it works myself, I am testing it. I am very sorry you lost all of that beef, it makes me cry on the inside.

smedrik

This is an issue to take up with the manufacturer. Menards sells it and if it is within the return policy they would likely return the defective freezer.

However it sounds as though you need to deal with the manufacturer. Most higher end manufacturers do offer a spoilage guarantee on their fridges and freezers.

Guest
reply icon Replying to comment of smedrik

This is a LOW end freezer made in China.

Guest

Looks like employees are responding to most the adds here. Too bad about the freezer though! I wouldnt shop at Menards in sedalia- poor management.

Guest

To a degree this is your fault. Like ???

suggested you should have made sure it was working before you left. As far as it being defective that has to do with the manufacture.

The interesting part to me is you fail to say the brand name leaving me to believe it's not top end like you say. You should be making a complaint against the people who made the freeze not Menards.

View more comments (2)

Menards Reviews

  1. 881 reviews
  2. 455 reviews
  3. 415 reviews
  4. 288 reviews
  5. 164 reviews
Menards reviews