menards was the worst service ever

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Home » Consumer Reviews » Stores » menards was the worst service ever

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menards was the worst service ever

Apr 1, 2008

Menards complaint by Hemithedog

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We did a complete kitchen remodel through the menards in johnson creek. the sales associates in the kitchen department screwed up all of our orders and some how turned it into our fault. we complained to the "store manger who was one evil lady! She was no help at all. i would never recommend this store to anyone. the help is terrible. probably the worst i have ever gotten. plus we spent a ton of money there but it didn't matter to them at all. the customer is nothing to them at the johnson creek menards. if you have a big project to do i suggest going somewhere else like home depot!

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Comments (4)

1. Written by Menards Fan, on 28-05-2008 19:20

I love Menard's I go there almost 2-3 times a week. We are remodeling our Downstairs bathroom, Basement and always have something to go and get there. We love the attention we get and the customer service is great very friendly and I have never had a problem with returns, they take everything back even if its open. Who knows what you wanted to get for nothing and it didn't turn out in your favor, so now your are making a fuss. Go shop at Home depot or Lowe's and see how far your money will go.

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2. Written by Menards Faithful, on 11-04-2008 21:47

Last time I checked, Menards is a "Do it Yourself" center. Employees do not go to your house and measure and install. This means whatever you ordered is because you ordered it. If something came in damaged, it was likely the vendor's fault, not the person that sold it to you.

Home Depot and Lowes spend millions of dollars each year trying to match Menards and their Guest Service and still they are far behind. Sometimes it is easier to point the finger at someone else and not take the blame yourself.

I also suggest trying out Home Depot for some of your shopping. You will be very dissappointed when you walk around and hear your footprints because all of the employees saw someone shopping in their store.

No worries though, Menards will be happy to help you the next time you need something for your home improvement needs.

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3. Written by Jan, on 09-04-2008 00:12

HA! As a Menards employee I know first hand that the Home Depot is no where to go to get better service or cheaper prices.

I run into situations all day long where people buy something, pick it up, then come back and say they never picked it up. I get people stealing things all the time. We get so many people who screw up their own orders to get money back you wonder why they were very skeptical about your order!

So what happened to your kitchen that was so bad? did you accidently install a bathroom in your kitchen?

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4. Written by Satisfied Shopper, on 03-04-2008 20:54

I am not sure exactly what happened with your experience, but I shop at the Johnson Creek Menards at least once a week and have never had poor service. I do think they go overboard sometimes with every single person working always approaching me to sell me something or help me.

I can only guess, but I think this is an isolated incedent at this store.

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