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Menards customer service stinks!
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Feb 22, 2008 Menards complaint |
I bought three hundred and seventy five dollars worth of laminated flooring.
The very next day it went on sale for a hundred dollars less.
When I went get the price difference from menards, they would only give me a store voucher. There was nothing else I wanted to buy at their store.
Any other store will refund the difference in cash if it goes onsale within thirty days.
Menards treats you well as long as you are buying. If you are returning something or trying to get a price difference, they treat you like you are a thief.
I believe this is menards policy and the employees are trained to act this way.
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1. Written by jim ceriale, on 02-07-2008 21:31
In defense of Menards, they opened a store in Burlington WI and the people, service and cleanliness are light years above Home Depot and Lowes. I couldn't be happier shopping there. Maybe it's the work ethic's of a small midwest town.
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2. Written by Tam, on 12-04-2008 11:25
They did give you a voucher for difference. You should have taken it up with store manager. I had a problem with thier customer service when we were building. I had been looking at windows. They told me I had to order that day and I could cancel it if I needed to within so many hours. I got home and had a much better offer, better windows so I canceled within 6 hours. They were pure beasts about it. I took it up with the store manager, then I took it further to the corp. level. The mess was cleared up. I wish you luck.5
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3. Written by Jan, on 09-04-2008 00:23
Does sears, best buy, or walmart even sell laminate flooring?
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4. Written by Pro Shopper, on 04-04-2008 22:11
Sears will offer a 30 day price adjustment.
Its a practice that is becoming more common in retail as a means of retaining customer loyalty. Its also a selling tool to get buyers to make a sale at that moment and not wait for it to go on sale. The thinking being if they buy it now at full price they may or may not come back for that price adjustment in a week or two. Just as long as they buy it that day with the intention to come in later for a price adjustment.
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5. Written by Sam, on 01-04-2008 15:37
I have worked at Menards for 10 months i have had about 2 hours of training. i have never been taught really anything and we have to learn things on our own so next time something goes bad take it out on the General Manager or the front end manager
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6. Written by ks, on 25-03-2008 00:02
If you had such a problem with the refund they gave you, you should have returned the flooring and then bought it back for the sale price. Quit your ***; they don't owe you anything. Be happy with what you got back.
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7. Written by mike, on 08-03-2008 18:12
home depot and lowes will both refund the difference in the for the payment was made, and have done so for me on occasion
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8. Written by bleedblue166, on 25-02-2008 06:09
With regards to the returns policy. The flooring you purchased was, at the time of your purchase,the LOWEST price in town. Then, when Menards chooses to lower the price even further, you as a Menards guest enjoy the ability to get the adjustment from your initial purchase in the form of a merchandise credit check.
It's obvious you agreed to the low price at the time of the sale. You should be even happier to accept the credit slip as a bonus for saving even BIGGER money at Menards.
With regards to Lou and your mattress. Know that these mattresses are the highest brand name on the market. They are shipped directly from the manufacturer wrapped in plastic. Menards will no doubt replace your mattress if you discovered this promptly. They will then obtain the credit from the mattress company.
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9. Written by Lou, on 23-02-2008 10:21
Has anyone bought a mattress at Menards, cause we just bought one and we just found out it is infested with bed bugs.........
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10. Written by Bob9324, on 22-02-2008 18:17
You are lucky they gave you squat, i think Lows and Home Depot will not even do that.
Places like Best Buy and Walmart do this, but i have never seen a home improvement chain that does this.
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