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Home  »  Consumer Reviews  »  Stores  »  Items on sale sold out, poor store layout.
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Items on sale sold out, poor store layout.
May 2, 2008
Menards complaint
Went to new Menards store in Lancaster, Ohio to buy sump pump on sale. Sold out & gave me a rain-check. If it rains I need a sump pump!

Young employee with big holes in the rear of his jeans. Great professional uniform.

Went to lumber. Why didn't they put stacks of lumber parallel with isles? Almost hit a family of 4 pulling a 10' board out of some stupid rack that is 5' off of the ground where you cannot see the lumber without pulling it out.

Even more dangerous - you can go to second floor lumber racks and fall over railing or drop lumber down on heads of people.

This store is an attorneys paradise. Lowes & Home Depot are safe. The customers in this store are not.

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  Comments (4)
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1. Written by Lisa, on 05-06-2008 11:58

Why can't you search for an item by it's name on the Menard's web site? Gas is 4.25 a gallon here; would have been nice to check a price before driving 30 miles!

2. Written by Menards Guy, on 11-05-2008 20:12

Probably valid observations from a new Menards customer.  

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Safety is a # 1 priority at every location. Depot is involved in 6000 lawsuits at any given time, Menards might be involved in 10 or less. 

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Items out is a major sin, its up to you but being a brand new store you could give them a break or not go anymore. 

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Employee shoud not have a ripped uniform, but you didn't say he was not helpful. Did he answer the questions professionally?  

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All complaints should be directed to the store manager on duty, they have a personal interest in running a tight ship. The store managers want to hear your feedback. 

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-Menards Guy

3. Written by Roberto, on 07-05-2008 01:08

Seems there is only one place there are "holes".....your story. Learn proper grammar, then come back and talk about this ***. Come on!

4. Written by fella, on 02-05-2008 22:08

so you couldn't go anywhere else to look for a pump? it HAD to be at that location? it's people like you that drive retail workers up a wall. expect cheap prices and yet demand perfect customer service from people making $8 an hour. congratulations.

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