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Home  »  Consumer Reviews  »  OTHER  »  Awesome Customer Service
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Awesome Customer Service
Feb 3, 2008
Menards compliment by Smoke
Today I went in to a Menards on the North side of Indianapolis, Indiana. I had purchased two torche lamps at the same Menards about 2 weeks earlier. One of the lights had not worked out of the box, and the other had the cord destroyed by my dogs. I felt bad, and figured I would take the first one in to get exchanged and the second just as a referenece. The person at the returns counter was very kind in greeting me (there were two people there...one was Brandi and the other was a guy...Aaron or Andy or something) and explained that there was probably nothing that could be done about the one my dog chewed (which I expected). However, they offered to ask the manager (a girl named Laura) and she offered to do an even exchange. while she did not have to, she offered to help me, which really ment a lot. Lowes and HD would NEVER have done that. Menards is awesome and has won my business forever. All you complainers should really consider what you're getting. Menards is great!!!!

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1. Written by retail man, on 03-04-2008 12:00

just why do you think the company should pay for your stupidity. this is why our economy is in the *** because of people like you who are too much of a *** to take responsibility for your actions. if one was right out of the box why did you take the second one in as a reference. you are a lier with no integrity. let me clue you in menards charged the manufacturing company for those tow lamps, which in turn because it sent the defect limit over too high, thus causing a chain reaction of six sigma, Kiazen or what ever process they used into action, therefore in the end, raising the retail cost of this item for all of us. just because your a cheap ***. thanks

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