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  • Customers like
    • Generally favorable shopping5
    • Service4
    • Vast inventory selections4
  • Customers don't like
    • Poor customer service23
    • Refund policy13
    • Rude manager10

  • Nov 30, 2011
  • Supermarkets and Malls
  • Panora, Iowa
  • Scotch Pine Live Christmas Tree
  • 5
  • 5
  • 958
  • REVIEW RATING 5/5

I took my kids to Menards to pick out a live Christmas tree. We decided on a Scotch pine; it was dark and the lighting in the garden area is not bright. When we got it home, I was picking up needles and noticed they had a plasticy feel to them. Upon further inspection, I saw green spray paint on one side of the tree trunk and some of the branches. I even found some flakes where the paint had... Read more

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  • Nov 24, 2011
  • Supermarkets and Malls
  • Freeport, Illinois
  • Floor Sander
  • 2
  • 2
  • 73
  • REVIEW RATING 4/5

i recently purchased a house that needs floors refinished. i was told by menards that reserving a sander was the best option, so i could plan ahead, and the sander would be there waiting. i reserved it on sunday(to pick it up on wed. and return it on fri.)i was printed out a receipt for my reservation. i went to pick up the sander and was told it was checked out.they said it should have been... Read more

Was this review helpful? 0 0

  • Nov 22, 2011
  • Supermarkets and Malls
  • Sacramento, California
  • 9
  • 9
  • 95
  • REVIEW RATING 4/5

Went to Menards in Eden Prairie Mn to buy grandsons toys for christmas, a little tool box and a race car track with 2 race cars. Niether item was in stock even though the sale just started on Sunday 11/20/2011 and today is only Tues. 11/22/2011.Menards pulls this *** all the time,I've been shopping there since they opened thier first store in Eden Prairie way back ,but no more. You people... Read more

Was this review helpful? 0 0

  • Nov 22, 2011
  • Supermarkets and Malls
  • Kearney, Nebraska
  • 9
  • 9
  • 145
  • REVIEW RATING 3/5

Menard's has terrible service. I live almost an hour away from the store in Central Nebraska and was up because I had to fix up after a storm and after finally recieving my insurance payment, spent over 50,000 on a project. I had a few problems at the registers because my card 'apparently' had a daily limit. The cashier didnt know what to do, saying it was confidential info and... Read more

Was this review helpful? 1 12

  • Nov 20, 2011
  • Furniture and Decor
  • Wapello, Iowa
  • 1
  • 1
  • 99
  • REVIEW RATING 1/5

purchased kitchen cabinets and counter tops,the long counter top is comeing apart,not enough glue on front bullnose edge yes they are 7 years old yes menards did not make them,but who ever did,,,,did a crappy job,,,,,,,,they should last 30-40 years +++ i have seen it done !!!!! like i said,,this is not menards screw up,it is who ever makes them for menards......it says here i have to have 100... Read more

Was this review helpful? 1 4

  • Nov 16, 2011
  • Supermarkets and Malls
  • Chicago, Illinois
  • Mastercraft Doors
  • 3
  • 3
  • 152
  • REVIEW RATING 2/5

We spent $3,500 on a fiberglass, double entry door unit. We have had LOTS of problems with this door - rain pouring in, cold air coming in, the decorative glass panels shifting, cracked threshold... Mastercraft is horrible about responding and repairing. They are owned by Menards and Menards could care less about the customer service. There is no way we will ever buy anything expensive from... Read more

Was this review helpful? 0 8

  • Nov 14, 2011
  • Supermarkets and Malls
  • Cicero, Illinois
  • Cherry Wood Bifold Closet Doors
  • 3
  • 3
  • 196
  • REVIEW RATING 2/5

On 10/01/11 I brought in measurements for 6 closets to a Salesman at Menards 120 Oak Creek Plz., Mundelein, Il. 60060. After going through the measurements, the Salesman recommended a set of 12 6-panel Cherry Wood Doors and said that these were the doors that would work and the sizes you will need and he created the order. When I received the doors the installers said that these doors were NOT... Read more

Was this review helpful? 0 0

  • Nov 14, 2011
  • Supermarkets and Malls
  • Dundee, Michigan
  • Forest King Log Splitter
  • 8
  • 8
  • 154
  • REVIEW RATING 4/5

that were not pleased with your company policy. wood splitter developed a leak after only four times using. for being the third largest home improvement store, any other store would have taken it back no questions asked.not sure i want to pay for it now,because you refused to take it back because it had fuel in it.because of this i have to rent one now. your employees don't know *** about... Read more

Was this review helpful? 1 1

  • Nov 11, 2011
  • Supermarkets and Malls
  • Scobey, Montana
  • Customer Service
  • 15
  • 15
  • 882
  • REVIEW RATING 5/5

I live 240 miles from this store. I called to order from building materials, place my order there. Transfered me to mill works and placed my order. Sales man said i have both orders, ill email them to you and you confirm it and send it back and ill run your ccd and place order. 3 weeks and it will all be in. So he emails it. its correct. I called him and give him my ccd information and he... Read more

Was this review helpful? 11 8

  • Nov 10, 2011
  • Supermarkets and Malls
  • Washington, District Of Columbia
  • 5
  • 5
  • 550
  • REVIEW RATING 1/5

I ordered 3 interior doors from Menard's Master Craft ( I'm told that Master Craft is owned by Menard's) When I received the doors I discovered that the latch was not moriset into the door the factory and the store said that they do that because all latches are a different size (if you buy a door at Home Depot or Lowe's they put them in for you) I was told by Menard's that... Read more

Was this review helpful? 1 14

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