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  • Customers like
    • Generally favorable shopping 5
    • Prices 5
    • Vast inventory selections 5
  • Customers don't like
    • Poor customer service 26
    • Refund policy 13
    • Rude manager 11

We bought a tankless hot water tank after having it installed and then trouble shooting through the manufacture we finally determined menards sold us the wrong unit, I contacted the store and spoke to an associate who after explaining and him checking prices that they would do an even exchange but when my husband went to ecchange they charged an additionally 95 dollars after calling manager he... Read more

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  • From mobile
  • Menards
  • Feb 07
  • #785571

Well guess what they legally can not make you run past your 70 hours if they try tell them there being recorded and your gonna get the DOT involved to investigate. Add comment

  • From mobile
  • Menards
  • Feb 04
  • #784022

I never got my rebate from 2013 so can some one plz call me at 262-221-2886 i need answers. Add comment

The first time I have visit a Menards store and had a great experience. The staff was freindly and helpful and the prices were good. Had to go there because they were the only big box store that had my ceiling tiles. Wish there was a Menards close to me I had to drive 26 miles one way. Hope one is built in Clermot Cty. Ohio so I can stop going to home Depot 2 miles from my house. Will return to... Read more

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111% Fraud Rebate. Their is no rebate. Only a 11% coupon if you happen in the store on the day they decide and you have to redeem your 11% coupon back to the store. What a crock. Two store clerks were smart *** when I asked for rebate only to find out I had to waist more time and go somewhere else to get a form. What bull *** Read more

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Tonight at Menards in Sycamore IL 1/29/2016 was my worst experience with any store I have ever shopped at. I had ordered half a kitchen worth of special order cabinets about $1,200.00. When I picked them up, two of them were cracked and broken. After I reordered them and they told me it would only take a week and a half. Three weeks later they came in and when I called to see how to exchange... Read more

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Yesterday I was at one of the local area menards stores buying a variety of tools and materials for a remodel project. The store has the 11% mail in rebate promotion as they do half the year now it seems. When they run this promotion nearly nothing else in the store is on sale otherwise so depend on this promotion for a decent selling price. I spend just over $400 for the merchandise so rebate... Read more

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Bought a Dirty Hands Roto-Tiller in April of 2015. Did not go together smoothly at all. Three letters written to the manufacturer. Used it means I put gas in it. That's a no no to Menards. It ran the first time and did three gardens. Garden grew. Went to till up the garden after the growing season in the fall. Would not start. I TOOK IT TO A REPAIR SHOP. Now it works. Did what I needed to do.... Read more

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  • From mobile
  • Menards
  • Jan 26
  • #777764

Ive had bad service with them almost every time ive gone there, they are too big and don't care about customer service. Add comment

At 9:01 pm the doors were locked, but opened by an employee. Contact was made with a manager. A request was made for a piece of 2 in. PVC pipe to fix a furnace that was not working. (IA temp 10 degrees) The manager said the cash registers were closed. No sale! Cash was offered so they could put it in the register in the morning with no change requested. No sale! In freezing weather, there was... Read more

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