2.7
  • Generally favorable shopping1 votes
  • Service1 votes
  • Customer service1 votes
  • response of corporate management2 votes
  • Customer Service2 votes
  • NEW REFUND POLicy1 votes
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  • 2 days ago
  • Products
  • Eau Claire, Wisconsin
  • Electronic Lock
  • 2
  • 2
  • 50
  • REVIEW RATING 4/5

Just over a year later the keypad went bad. Paid 85 dollars for the lock. Called company for replacement and they do not have replacement parts!!! Buy a new lock or if its under warranty they will replace it totally at the store. Worst customer service. Unbelievable. I will try to go to the store and get a replacement from them, but I highly doubt they will help me since I am way past the... Read more

Was this review helpful? 1 1

  • Dec 17
  • Supermarkets and Malls
  • Lakeville, Minnesota
  • 35
  • REVIEW RATING 3/5

I agree with the person complaining about this store ~ A Nightmare ~ (!) ~The staff are completely ignorant when it comes to Customer Service ~ I had such a frustrating experience at this store that I vowed to never shop there again ~ It was so bad that I called to speak with someone at their head office in Eau Claire, WI., as I believed that they might care about customer feedback, but they were... Read more

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  • Dec 17
  • Supermarkets and Malls
  • Rockford, Illinois
  • Vanity Top
  • 1
  • 1
  • 33
  • REVIEW RATING 3/5

I ordered 2 vanity tops on a Sunday. The total was about $1900.00. I changed my mind, so on Tuesday I went back to cancel the order. They charged me $450.00 restocking fee. The vanity top order had not even been processed yet. I knew this was my fault and expected to be charged something but not $450.00! Needless to say I don't shop at Menards anymore. Their greed cost them a good customer who... Read more

Was this review helpful? 0 3

  • Dec 10
  • Shopping
  • Clive, Iowa
  • Trubolt Electronic Deadbolt
  • 1
  • 1
  • 55
  • REVIEW RATING 4/5

I went through two electronic deadbolts. The first one completely quit. I exchanged it for another one and the second slowly kept having mechanical issues then it finally quit and then the deadbolt part stuck out a quarter of an inch so it was always partially locked. Called the help number and all they told me to do was reset it and when I said I tried that they told me it was probably a... Read more

Was this review helpful? 0 1

  • Dec 09
  • Supermarkets and Malls
  • Minnetonka, Minnesota
  • Employees
  • 80
  • REVIEW RATING 4/5

I've read many negative and disappointing reviews. It's very sad these experiences have happened to customers and employees. A class action suit should be filed for denying or short-changing legal breaks/lunches! Walmart was sued for that. I agree not all stores are the same or all staff within stores behave the same. In the lighting/fan section, 90% of the time I'm asked if I need help (usually... Read more

Was this review helpful? 0 1
  • From mobile
  • Menards
  • Dec 09
  • by anonymous
  • #567637

They suck! Quality of merchandise of which most is Made in China doesnt last or fit properly. Im done shopping there!!!!! Add comment

  • Dec 07
  • Supermarkets and Malls
  • La Grange, Illinois
  • Rebate
  • 1
  • 1
  • 82
  • REVIEW RATING 4/5

We sent in two rebates to Menards. One was supposed to be for $22.50 and one for $7.28. They sent us two rebate checks. One was for $6.69 and one for $6.11. This is fraudulent on their part. I have read other numerous complaints online from customers who have not received their rebates or who have gotten the wrong amounts. Secondly, anyone could steal these rebate checks as they are not in... Read more

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  • Dec 05
  • Shipping
  • Staff
  • 2
  • 2
  • 128
  • REVIEW RATING 4/5

I deliver windows to menards as a driver you get paid to drive today I have been to two stores and sat for 8 hours. That leaves me two to drive. They have young punk kids on the docks that are supposed to help unload but they don't they stand around and run their mouths while you unload. I once sat four hours waiting to deliver a 24"x24" window I could have carried in but 18 year old dock super... Read more

Was this review helpful? 1 1

  • Dec 04
  • Equipment
  • Calgary, Alberta
  • Showblower
  • 1
  • 1
  • 93
  • REVIEW RATING 5/5

Drove to Duluth Mn Oct. 30 .i wanted to buy a 28'' snow blower but it wouldn't fit in my car. Before I bought it I asked at the Service desk if they would keep it until I could return on Nov.26. I was given assurances that my blower would be set aside for me and I could pick it up at door#11 on Nov26. I further expressed how important it was that the snow blower be here for me when I returned and... Read more

Was this review helpful? 3 0

  • Dec 04
  • Supermarkets and Malls
  • Fort Dodge, Iowa
  • Paint
  • 89
  • REVIEW RATING 4/5

I wanted to touch up my living room and kitchen dining room area so I bought a quart of each color paint that I thought would match the colors that I already have on the wall For some reason they couldn't get it right even though I gave them three chances to make it right and that's one too many I think! Although I was refunded the amount each time I figured that their paint machine needed to be... Read more

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