Menards Complaints and Reviews

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Menards
Main address: 5101 Menard Drive 54703 Eau Claire WI
1-800-871-2800, , http://www.menards.com/web/pages/legacy/contactEmail.jsp
  • 1,039+23 mobile complaints
  • $250K claimed losses
  • $238 average
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  • 1 hour ago
  • Other
  • Quincy, Illinois
  • Customer Service And Policies
  • 1
  • 1
  • 7

I went to refund a set of home phones with my receipt that I had purchased two days before. I had paid cash and debit for my purchase. They would not give me cash for the refund and i did not have my debit card. They made me take a "gift card". I told them I did not want it and asked to speak to a manager and was told the manager would not come up. That in itself is poor customer service. I tried... Read more

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  • 2 days ago
  • Supermarkets and Malls
  • Belgium, Wisconsin
  • Rebate Denial
  • 35

We had a mail in rebate for $10 and we put it in our drawer and it sat there for three years doesn't have an expiration date when we went to use it at menard's and next thing you know they said it's already used. We put it in a drawer and it is never been taken out or used so I don't know what the problem is they told us that they would talk to the manager the next morning and never got a phone... Read more

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  • Oct 17
  • Supermarkets and Malls
  • Bad Management
  • 2
  • 2
  • 54

Waite park store is horrible.they have just screwed up ANOTHER of our special orders. Ridiculous lack of caring and attention to detail.go to pick it up and it's wrong. Only to be told,basically that it's close enough and they "suppose " they could reorder it. Beyond frustrating.the planning it takes,in advance,to order and get contractors in place to install tomorrow.miss,out on overtime at work... Read more

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  • Oct 14
  • Supermarkets and Malls
  • West Allis, Wisconsin
  • Outside Lights
  • 3
  • 3
  • 55

Bought 9 outdoor lights at store in Rhinelander WI. Had excellent service. Young man went above and beyond to find 9 lights. Had to buy one more light in West Allis WI. Waited over 20 minutes for someone to come and get the light. Went to customer service, still no help. Had to order on line and pay extra 5.36 shipping and 2.80 processing fee. Will never go back to Menards in West Allis, WI. ... Read more

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  • Oct 10
  • Building Services
  • Saginaw, Michigan
  • Roof Shingles Installation
  • 1
  • 1
  • 104

Menards told make sure I had the roofers ready to accept shingles on the roof, so roofers are there to accept shingles between the promised time of 1-3pm. At 11:30 they and say they will be a couple of hours late, maybe closer to 5pm. then the call at 4:30 and say the truck broke down, they should have it fixed by Monday, but they'll give me my $75 delivery fee back. WOW! No shingles on roof only... Read more

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  • Oct 08
  • Supermarkets and Malls
  • Poor Delivery Service
  • 2
  • 2
  • 121

I placed a special order September 20th 2014 for 69 logs for remodeling my dining room and they arrived in Eau Claire Wis. distribution center on October 2nd after contacting Menard's where I purchased them and no one seemed to answer our questions of when this order would be available for pickup. I then found the phone # for Eau Claire and called them myself. After calling Eau Claire I was told... Read more

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  • Oct 07
  • Supermarkets and Malls
  • Doylestown, Pennsylvania
  • Careless Customer Service
  • 3
  • 3
  • 36

I am at the store in Columbus Ohio and Katie was very very rude spoke with the manager dan and he cared less . Bad customer service . This the morse road store rude rude and they do not care about there customers Read more

Was this review helpful? 2 2

     

  • Oct 07
  • Supermarkets and Malls
  • Rapid City, South Dakota
  • I-Joist
  • 1
  • 1
  • 99

On August 9th I purchased I-Joists. I was told they would take 2 to 3 weeks. Then I received a call they would be there by Sept. 5th and I would be called to arrange delivery. The week of the 16th I called them and they said they would be delivered on the 22. On the 22 I called to see what time and they told me they couldn't find them. On the 23 I drove a 110 miles to the store, They... Read more

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  • Oct 03
  • Supermarkets and Malls
  • Glass Top Stove
  • 2
  • 2
  • 97

Last year I bought a glass top stove and also purchased extra warranty, less than a month later it cracked, not only would menards not replace it they would not return the money I paid for extended warranty! Plus the cost to replace the glass was going to cost MORE than the whole stove! Read more

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  • Sep 30
  • Supermarkets and Malls
  • Ys-400 Yard Sport Utv
  • 132

I bought a YS-400 Yard Sport UTV from Menard's. They were made on a contract run by a company in Carrollton, Texas, just 4 blocks from where I used to live. I had a few problems but Menard's did work them out (with a little prodding). I wanted a "Certificate of Origin" which is not required in Ohio but might be if I were to sell it to someone in another State. I got one after 3 weeks of... Read more

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