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2.3 Based on 232 reviews
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  • Customers like
    • Prices 6
    • Generally favorable shopping 5
    • Vast inventory selections 5
  • Customers don't like
    • Poor customer service 27
    • Refund policy 13
    • Rude manager 11

There is no such thing as customer service at Menards you have to talk to the general manager of the store and if you have a problem with the general manager of the store there is no one above them that you can talk to you you can mail a letter and or send an email or send a fax but Jessica the woman who answered the phone when you called the corporate office makes it very clear that if you don't know who you're talking to Hannah if you don't... Read more

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O'Fallon, Missouri On July 24 at 7:30 am, I made an online purchase of 3 shelving units to be picked up in the store. The next day I went into the store to inquire about the status of my order. The cashier and another worker informed me that the items were not available and they were waiting for a truck to come in with the items. I told them I would just get a refund. They sent me to customer service for the refund. Well, the customer service... Read more

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This program is a rip off. I sent in rebate receipt and form on May 25. I checked the International Rewards website and my name and numbers are not listed. There appears to be no way to contact customer service regarding this issue. I have emailed the company and no response. This was a large order. I spent 8,000 on appliances, kitchen cabinets and all the material for the home renovation. There appears to be no customer service phone number to... Read more

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I had three keys made at the Monona, WI store. I was surprised to see that they had a machine to do it not actual people. So I tried the machine. Turns out it made three flawed copies. So, trip back to Menards, but hey, mistakes happen. On my return trip to the customer service counter I was greeted by a completely emotionless employee who promptly referred me to another bored employee. After talking to three people, I finally got a manage. The... Read more

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I recently bought the above chain saw, filled it with the proper mixture of gas and oil, and, lo and behold, it wouldn't start. So I tried to return it. and guess what? Menards return policy prohibits the return of any gas opdrated equipment that has, or has had gas and oil in it!! Wait...What? How do you know if it works if you don't put gas and oil in it?? And if you do put gas and oil in it, and it doesn't work, you've just purchased a... Read more

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Menards is the only store that I have ever felt unwanted in by the employees. If you ask for help, they either get upset with you, or they just don't know the answer. Been there twice, and will never go again. Believe it or not, one employee actually snapped at me after I asked if they carried a certain light bulb. Home Depot always treats me right, so I am heading back to my preferred home improvement store. At least there you don't have to... Read more

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Ive got the same problem. I got a 5 inch proformax vise for christmas. Just went to use it the other day for the first time and it broke just triing to open the jaws. Now menards wont even give me in store credit. Thougth tool shop was garbage this performax takes the cake. They have discontinued the vise so they wont exchange either. And they tell you to go screw yourself if you dont have a receipt. Read more

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I called ahead to make sure they had a item that I needed, and they said the computer said they had 26 left. I said please go out and check, and he was gone of a minute and said yes, we have them. I drove a hour to one way to get that item, and they had been out for two days. Brian the manager in the building materials dept. was rude and couldn't do anything for me. When I got home I called the store manger Jake, he couldn't do anything to help... Read more

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Sent in Rebate for kitchen countertops that I purchased along with another product that qualified for a rebate - they were sent in the same envelope. I got the other rebate in a short period of time, but not for the countertops. There isn't a record of the countertop rebate which was a large amount. I have emailed Rebates International several times and even sent a letter to them with my email and phone number, but I haven't had any type of... Read more

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The thick decking 5/4 was on sale so I decided to try it.BIG MISTAKE.The junk started to cull and warp within a months time.It was laid and fastened correctly on 16 inch centers by me.I have built several decks without EVER having this problem.I took pictures and wrote a letter to menards corporate to no avail.They said they would replace one or two boards but not all 30 because that was their definition of woods natural... Read more

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