2.5
  • Generally favorable shopping3 votes
  • Prices3 votes
  • Service3 votes
  • Poor Customer Service12 votes
  • Refund policy5 votes
  • Rude manager4 votes
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  • Mar 01
  • Building Products
  • Joliet, Illinois
  • Door Glass
  • 55
  • REVIEW RATING 4/5

Absolutely terrible customer service the last 3 times I was there. If its not a rude associate its a rude cashier, but to me the worst is when the dept. manager in Millwork his name was Dave I don't know what his last name is, a tall man with glasses, was so rude and offensive that I wished I took my business elsewhere. 2 weeks prior to this I ordered a Larsen front door glass insert at... Read more

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  • Mar 01
  • Supermarkets and Malls
  • Chicago, Illinois
  • Staff
  • 29
  • REVIEW RATING 3/5

I lived close to midway menards but go to maplewood menards. Went to store asked for help finding product and more than 3 people just pointed to where to go. No help at all. No one I came across either knew anything nor acted as though they wanted to be there. One girl when asked for help actually sighed and told me to go to service desk. I left and have not returned. Called to complain to... Read more

Was this review helpful? 0 2

  • Feb 28
  • Appliances and Electronics
  • Lansing, Michigan
  • Dryer
  • 1
  • 1
  • 62
  • REVIEW RATING 4/5

I was not told about a delivery charge until I had completed the sale. Then they asked whether I wanted the old dryer hauled away. I said "No," just to the garage. I was not told there would be an additional charge. When the delivery guy showed up he said their would be an additional charge but he didn't know how much. I, a 74 1/2 year old man, had to single-handedly move the old dryer to the... Read more

Was this review helpful? 1 4

  • Feb 25
  • Building Products
  • Fort Worth, Texas
  • Paint
  • 2
  • 2
  • 67
  • REVIEW RATING 3/5

I purchased paint last year and was to get a $7.00 a gallon rebate. The Webster dictionary has the definition for rebate is money back. All I got is a store credit for $70 and I don't need anything. I consider their rebate as baiting me to lock my money into merchandise. I believe Menards would lose a court case for calling it a rebate. I still have a postcard saying I have store credit. ... Read more

Was this review helpful? 0 6
  • From mobile
  • Menards
  • Feb 23
  • by anonymous
  • #599280

If you buy during rebate period and you decide to return after mailing in your rebate. Check your taxes because they don't give all back. taxable amount is always lower!!! Menards stealing money Add comment

  • Feb 19
  • Supermarkets and Malls
  • Canton, Ohio
  • Staff
  • 6
  • 6
  • 196
  • REVIEW RATING 5/5

I saw in the ad they had 6-cube cubbies on sale for $19.99, normally $29.99. I wanted to get a couple of those plus some other things, so I drove the 30 minutes from my home to pick them up. When I arrived I notice that the spots for all colors were empty. They had a 12-cube cubby available for $59.99, twice the price of the smaller one. I figured I would just pick that up for $40, ($20 off and... Read more

Was this review helpful? 1 5
  • From mobile
  • Menards
  • Feb 16
  • by anonymous
  • #596221

You should put people on the floor that know what they are actually talking about not act like it. Add comment

  • Feb 16
  • Products
  • Chicago, Illinois
  • Sink Basin
  • 5
  • 5
  • 63
  • REVIEW RATING 4/5

The clerk didn't ring up my countertop so the order didn't get placed. The sink basin I picked out in store (undamaged) showed up with a hole in it. The sales staff seemed to want to do their jobs professionally, but management gave the impression they don't care how bad they are messing up your order (regardless of ticket price, mine was 1500) or if you will ever do future business with Menards,... Read more

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  • Feb 13
  • Building Products
  • Forsyth, Illinois
  • Kitchen Countertop
  • 1
  • 1
  • 90
  • REVIEW RATING 4/5

I ordered a countertop from Menards. Everything went o.k. until my installer tried to put in the sink and it didn't fit. I compared the countertop with the template and the opening for the sink was cut 2 inches too long on the back side. When I contacted Menard's they said I would have to prove it was wrong and then reorder it. It would only take a few days. It has been a week and I am still... Read more

Was this review helpful? 0 1

  • Feb 12
  • Supermarkets and Malls
  • Rancho Cucamonga, California
  • Theft Issue
  • 1
  • 1
  • 149
  • REVIEW RATING 4/5

Menards accuse me of stealing they said i stoled a saw blade 10 inch November 13th 2014, the Menards in Golden Valley you push your cart up to the register they unloaded and run the product through the scanner, I paid them what they told me and went on my way, just today I spent 45 minutes talking to the Golden Valley Police Menards said I stole the blade, the value of the blade was between 14... Read more

Was this review helpful? 0 3

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