Menards Complaints and reviews

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  • 940 complaints
  • $120,744 claimed losses
  • $128 average
  • 170342 since Aug 04, 2007

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Menards
Main address: 5101 Menard Drive 54703 Eau Claire WI
1-800-871-2800, , http://www.menards.com/web/pages/legacy/contactEmail.jsp
Menards reviews, Menards complaints, read Menards reviews, find Menards reviews, Menards scam reports
  • 940 complaints
  • $120,744 claimed losses
  • $128 average
Had an experience with Menards?
Submit review ›
940 reviews found
Show first:

  • Apr 14
  • Cedar Rapids, Iowa
  • Bad Customer Service
  • 6
  • 36

DO NOT SHOP AT MENARDS ... CUSTOMER SATISFACTION IS NOT THE COMPANY'S GOAL ... LIKE THEY CLAIM ON THE CORPORATE PHONE RECORDING. We purchased singles at 7 p.m. on a Saturday for $21.98 a bundle from the Menards on the south side of Cedar Rapids, Iowa, which also happens to be an hour from our house. I opened the paper the next morning to see that the shingles were on sale for $19.99 plus a $5... Read more

Was this review helpful? 1 4

  • Apr 11
  • Cincinnati, Ohio
  • Special Order Doors
  • 3
  • 39

Menards customer service ONLY communicates via US Mail. I sent in all the details two weeks ago and just received a copy of a letter that they sent to the door manufacturer, asking them to contact me about the issue. This could have been done in a day, via phone or email. None of the paperwork has ANY phone numbers. I just know we are going to get screwed on this. DO NOT buy any special order... Read more

Was this review helpful? 1 1

  • Apr 07
  • Saint Louis, Missouri
  • Garden Hose Timer
  • 2
  • 55

I made a special trip to Menards to pickup a garden hose timer that went on sale yesterday for $24.98 only to find out that they only had two to sell in the St. Louis region and those were long gone. After talking to the department manager and assistant store manager they could only reference the ad which said,"while supplies last". Translated that means, "Hi sucker, come in for something we... Read more

Was this review helpful? 0 4

  • Apr 01
  • Banks, Oregon
  • Patriot Lights
  • 5
  • 58

Chose $500 in Patriot lights during their Feb sale. At the checkout we were charged the regular price listed on the shelf. When we challenged the sale price, the supervisor at the O'Fallon, IL store insisted the price we were charged was the sale price. Menards is still selling the lights at that same price. I sent an email message to their customer service and did not even receive an... Read more

Was this review helpful? 0 0

  • Mar 29
  • Niles, Illinois
  • Sale Price
  • 2
  • 88

not the first time either...i get the to cashier and if i didnt pay attention i would have been charged 200 dollars instead of 150 for a fan! insane! 50 dollars more! took 10 minutes for someone to find the fan and my husband had to go with him. the whole time i am standing at the cashier with two small children. all the sudden the cashier looks at me and tells me i owe 189 total. i looked... Read more

Was this review helpful? 1 1

  • Mar 25
  • Melrose Park, Illinois
  • Customer Service
  • 6
  • 94

Today I confirmed why I closed my credit card with Menards years ago and only go there when I have no other choice. I purchased an item tagged at $9.99 and was charged $12.99. When I noticed the receipt, I spoke to the customer service person. She sent someone to look for the tag at the bin. After 10 minutes, she came back and could not find the item. I had to take her to the bin where the... Read more

Was this review helpful? 1 1

  • Mar 16
  • Kalamazoo, Michigan
  • Menards Rebates
  • 1
  • 61

Sent in three rebates totaling over $150 in rebates to Rebate International through Menards. All three were sent in on time. Never got one rebate. Never any contact available for rebate international. Resubmitted the rebates on three different occasions with no response. Menards washed their hands of it after talking to the store manager and corporate, and refused to help saying they don't... Read more

Was this review helpful? 2 1

  • Mar 16
  • St. Paul, Minnesota
  • Cheaper Product
  • 1
  • 63

I went to Home Depot and Lowes to get the kit for stacking my washer and dryer. Not in stock at Lowes and $29.99. Special order at Home Depot and I was told no one stocks them. Menards had it in stock for $20.99. I promised myself that, if I found it at Menards, I would write a positive comment about Menards. extra words extra words extra words extra words extra words extra words extra words... Read more

Was this review helpful? 0 1

  • Mar 11
  • Watertown, South Dakota
  • Bad Customer Service
  • 5
  • 78

went to the flooring dept. to ask for some help getting the mortar and grout plus the sealer i needed to put down the ceramic tile i bought from them along with about 20K of other stuff over the last 4 month's,the guy was not at his desk so i walked buy several times and still did not come over to ask if i needed help,so i went over to ask him for help and he could not have been more rude,he... Read more

Was this review helpful? 2 3

  • Feb 15
  • Portage, Indiana
  • Rebate Offer
  • 4
  • 81

I went to menards today to buy some laminate flooring for my house. I noticed that they had a rebate on the underlayment when you purchased the flooring. I went to the checkout to pay for It and said that I would have to use two credit cards to pay for it. She ran the stuff up seperatly. Because of the way she rang it up, I do not get the rebate on $100 of underlayment. I spent $500 on flooring... Read more

Was this review helpful? 2 1
 
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